Service Terms and Conditions - My Direct Property Services

Service Terms and Conditions

1. Introduction

These are My Direct Property Services Terms and Conditions. The terms and conditions inform you of:

  • The rules for using our services
  • What you can expect from My Direct Property Services 
  • Your rights and responsibilities

2. When these terms apply

Please ensure you read these terms before using our services. By using our services, you agree to these terms. You also agree to our: Terms of Use, Privacy and Cookie policies.

The latest version always applies. We will only make updates when we offer a new service, change how we provide a service or if complying with new legal requirements.

3. What do we mean by “Services”?

Anything offered by My Direct Property Services

across all the trades we cover (Plumbing, Heating, Kitchens, Bathrooms, Electrics, Carpentry, Appliances, CCTV and Security Systems, Fire Alarms, Painting and Decorating, Roofing, Building, Emergencies and Commercial):

  • Enquiries
  • Estimates
  • Project Work
  • Installations
  • Repairs
  • Emergency Call Outs
  • Servicing
  • Guarantees

4. Terminology

For these Terms and Conditions, the following words have the following meanings:

  • “Us/We/Our” refers to My Direct Property Service.
  • “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and supply or materials).
  • Tradesperson/tradespeople refers to the representative(s) appointed by My Direct Property Services to carry out work.

We reserve the right to refuse or decline to undertake any work. Furthermore, we reserve the right to designate the tradesperson/tradespeople at our absolute discretion who will represent us.

5. Hourly Rate Work

The total charge to you will consist of the cost(s) of:

  • Labour (the amount of time spent by the tradesperson carrying out work). Including all reasonable time spent in obtaining non-stocked materials, charged per our current hourly rates.
  • Materials supplied by us (not exceeding the trade purchase price of materials +25% markup).

You will only be charged for the time spent related to your work. All other time, i.e. lunch breaks, is non-chargeable. 

All charges are subject to VAT at the prevailing rate, except in cases where the work carried out is zero-rated.

6. Fixed Price Work

The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour and materials. It will be within 10% of the equivalent total hourly rate cost. All prices are subject to VAT at the prevailing rate.

Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed the actual time taken by more than 20%. Still, it may be revised in the following circumstances:

  • If, after submitting the estimate, you instruct us (in writing or verbally) to carry out additional work not referred to in the estimation.
  • If, after submission of the estimate, there is an increase in the price of materials. Brexit, the Covid pandemic and rising costs have meant that material costs can quickly rise or lead to shortages in materials.
  • If further work needs to be carried out after submitting the estimate, which was not anticipated when the estimate was prepared.
  • After submitting the estimate, it was discovered that there was a manifest error when preparing the estimate.
  • The requirement of a detailed Insurance Report (in addition to the estimate and invoice) will incur a nominal charge of £25.00.

We will not be under any obligation to provide an estimate to you. We will only be bound by estimates given in writing to you and signed by an authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.

7. Offers and incentives

On an ongoing basis, at our discretion, we promote a selection of offers and incentives. All offers and incentives will be clearly defined, including any specific terms and conditions. Offers and incentives may only be used in conjunction with each other at our discretion.

Offers and incentives include computer-aided design (CAD) conceptual artwork for bathrooms and kitchens.

8. Material Collection

Collection of non-stock items is chargeable, however:

  • Time taken will be kept to a minimum and within reason and should not exceed 45 minutes.
  • In the unforeseen circumstances that the collection time is likely to exceed 45 minutes, you will receive prior notification of the reason. 
  • Only one tradesperson is permitted to leave the job to collect the required materials/parts.

9. Invoices and payment

Upon your agreement to carry out estimated or PreBooked work, a deposit payment of 50% of the total is payable immediately. However, we reserve the right to request full payment in advance at our discretion.

Upon completion of work, you will be invoiced, for which payment is due on receipt. My Direct Property Services reserves the right to accrue and charge interest on any part of an invoice that remains unpaid at a rate of 4% over the base rate until payment is received in full.

You accept sole liability to make payment in full unless you disclose when initially instructing us to carry out work and/or supply materials that you are acting on behalf of a third party.

10. Timekeeping

When the date or time for work to be carried out is agreed upon, we will use reasonable endeavour to ensure that the tradesperson attends accordingly. However, we accept no liability regarding the non-attendance or late-attendance on site of the tradesperson or for the late or non-delivery of materials.

We will not be liable for any delay, or the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control. We will be entitled to an appropriate extension of the time for performing such duties.

11. Cancellation

Should you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking. Cancellations made further in advance should also be made by telephone. You should request written confirmation from us so that you are not liable to be charged.

Should you cancel your instructions immediately before work starts or materials are delivered, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, following the original instructions.

12. Satisfaction

My Direct Property Services are committed to providing professional, top quality service to every customer. If, after we have carried out the work, you are not wholly satisfied with our service(s), you must provide us with written notice within six months. It would be best if you allowed our insurers and us the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, we will not be liable for any defects in the work carried out.

13. Guarantee

For your peace of mind, we provide a six-month guarantee on labour carried out by My Direct Property Services tradesperson regarding faulty workmanship only. The guarantee is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.

The guarantee will become null & void if the work/appliance completed/supplied by us is:

  • Subject to misuse or negligence.
  • Repaired, modified or tampered with by anyone other than a My Direct Property Services tradesperson. We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.

We will not guarantee any work in respect of:

  • Blockages in waste or drainage systems.
  • Any job is undertaken on instruction from you and against the written or verbal advice of the tradesperson.

Work is only guaranteed for work directly undertaken by us and with full payment having been made. Any non-related faults arising from recommended work that we have not undertaken will not be guaranteed.

Where we agree to carry out work on installations of inferior quality (or over ten years old), no warranty will be given in respect of such work. We accept no liability in respect of the effectiveness of such work or otherwise.

14. Liability

We will only be liable for rectifying our guaranteed work. We will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.

We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. 

Work will not carry a guarantee where you have been 

notified by the tradesperson either verbally or indicated in ticked boxes or our comments/recommendations.

We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control. We shall be entitled to suitable time extensions.

We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.

You will be solely liable for any hazardous situation regarding the Gas Safe Regulations or any Gas Warning Notice issued by a My Direct Property Services tradesperson. 

Our tradespeople operate under their own individual Gas Safe Registration and, as such, are solely responsible for any gas related work and subsequent liability.

15. Title to goods 

Goods supplied and delivered by us to you, or your premises shall remain our property until paid for by you in full. Whilst goods remain our property; we have the absolute authority to:

  • Retake, sell or otherwise deal with or dispose of all or any part of these goods. 
  • Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed to be.
  • Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.

The risk in such goods will pass to you on delivery. It is your responsibility to inspect the goods upon delivery and notify the delivery driver of any damaged, defective, or missing items. In addition, you must insure them at replacement value. If asked, you must produce evidence that they are correctly insured.

16. General

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. 

Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with My Direct Property Services, you agree irrevocably to waive the application of any of these terms and conditions.

These terms and conditions, and all contracts awarded between you and us, shall be governed and construed under English law and shall be subject to the exclusive jurisdiction of the English law.

My Direct Property Services Ltd is a company incorporated in England and Wales with registered number:

Our registered office and main trading address is:

Our registered VAT number is:

 

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